Posts in Operations & Sales
202 | Community & Coaching in LABS with Janine Kwoh, Kwohtations & Christy Asper, Paper Baristas

Hey friends! The doors to Proof to Product LABS are wide open. We are welcoming a new class to our community so on the podcast this week we wanted to highlight the growth of our community and how we’ve enhanced the program throughout its first year.

In this episode, I am joined by two people you might recognize if you’re a longtime listener of the show, Janine Kwoh of Kwohtations and Christy Asper of Paper Baristas. Both of these ladies are founding members of our LABS program and have been active participants in our monthly masterclasses, group coaching calls and our peer masterminds and coffee chats.

You’ll hear their experiences with LABS — which trainings have been most impactful and how LABS has helped them grow their business and connections with colleagues.

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199 | How to make your website diverse, inclusive & accessible with Myrna Daramy

Hey friends! In 2020, conversations around diversity, inclusion and equity rose to the forefront of conversations around how we’re conducting business. Many entrepreneurs in the online space took time to reassess their company values to include more diverse images and copy while weaving more inclusivity into their brand, marketing and customer experience.

In this episode, I had on Myrna Daramy. Myrna is a friend of mine and a tech-savvy Digital Media Optimization Specialist who came on to talk about what has been missing from this conversation: technology.

She has spent the last year diving into what it means to have diverse, inclusive and accessible technology and how business owners can make their digital home welcoming to all. She shares so much wisdom around digital inclusivity, 3 reasons why you want to make accessibility a priority for your business and simple solutions that you can implement right away.

She will be doing a live training in our LABS community later this year so if you love this conversation and want to hear even more be sure to join us in LABS so you don’t miss out.

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197 | 4 Virtual Roles to Hire in your E-Commerce Business with Katie Hunt

Hey friends! I recently sat down and had a conversation with Micala Quinn on her show, the Live Free Podcast to have a conversation about how virtual support professionals could support e-commerce and product based businesses.

I wanted to bring a piece of that conversion to my podcast. In this episode, I am exploring the 4 areas of your business where virtual, freelance support could make a positive impact for you.

If you’ve been wondering how you can get some remote, flexible, rockstar team members to support you while you grow your business then tune in!

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194 | Hiring Soon? Do this first with Katie Hunt

I see how hard you have been working, but you are not alone! Today’s episode is all about how to prepare for hiring help for your business.

In this episode, I talk about some of the strategies that I use in my own business before bringing on new team members. As you explore the idea of bringing on help later this year, this quarter or even this month you’ll want to make sure you are hiring right.

Whether you are hiring your first team member or your tenth, whether you’re planning to hire employees or contractors — today’s episode includes pre-work — so things you’re going to do before you even advertise the job you’re hiring for.

Flag it, come back to it, take notes and be sure to use the four T’s framework to guide you along the way.

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193 | Creating paid memberships & communities with Joe Casabona

Hey friends! I know we can certainly all agree that if 2020 and 2021 have taught us anything it’s that we need to get more creative and consider additional revenue streams.

This has led to more and more membership models and subscriptions popping up in not only the service space but the physical product space too. That conversation was prompted in our Proof to Product LABS community and is the reason behind this episode with Joe Casabona.

Joe’s passion lies in teaching his knowledge about website development, podcasting and course creation with other business owners, entrepreneurs and freelancers. In this episode, we dive into creating paid memberships and communities for your customers.

We chat about how artists and creators can use paid memberships to nurture customers. He shares some simple ways to get started with tech platforms and content ideas so be sure to take notes!

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185 | 4 Questions to Jump Start Your Strategy Planning with Katie Hunt

Hey friends! Have you started your 2021 strategy planning yet? This was a question that I asked my Proof to Product LABS community and 55% of people who responded said yes while 45% answered no.

I know this year has been very different and the thought of planning for next week or even next month can lead to total overwhelm but yearly business planning is essential for your business’ livelihood.

That’s why I walked you through 4 steps to getting started with a simple business audit including 3 questions you have to ask yourself when strategizing for the new year! This is phase one of strategy planning and I shared phase two inside of the LABS community so if you want to hear that be sure to join our community and look out for the December group coaching replay.

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183 | Selling Your Business with Mary Beth Storjohann, Workable Wealth

Hey friends! Today’s episode was actually recorded in March of 2020 and given the topic, we didn’t feel it was appropriate to air it when it was originally scheduled to be released. However, the story is really powerful and important so I wanted to share it with you and hope you gain the inspiration for how you can grow your business any way you want!

Thinking about selling your business? Even if you’re still in the early stages of entrepreneurship or if you’ve been at it for quite some time, it’s never a bad idea to at least consider the thought of one day selling your company. That’s why I invited on a past guest, Mary Beth Storjohann of Workable Wealth.

Mary Beth was on the podcast for episode 28 and we talked about money misconceptions and the importance of knowing your numbers in business… Well, that has all paid off for her and today we talked about what it was like to sell her business. She shares the nitty-gritty of the decision-making process, how she weighed out the pros and cons, concerns she had and what non-negotiables she made sure were included in the contract (like the ability to work remote and live in Italy for 3 months out of the year!)

We discussed how her definition of success has evolved from the early days of business to now. She shares how this process gave her a glimpse into who she was and what was most important to her and she ultimately shares her candid advice to those who may be thinking about selling their business one day (and why you absolutely need a lawyer to help you with the process).

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181 | 6 ways to sell physical products with Katie Hunt

Hey friends! Last week I got an email asking, “Do people really make money selling paper products and gift items?” I was floored! Based on the latest stats that I saw, the consumer products industry accounts for more than $635 billion with stationery alone raking in $8 billion.

The answer is an astounding yes. There are so many opportunities in this industry to make a good living and build a profitable and sustainable business. Many independent brands are pulling in over six and seven figures annually.

Hear the 6 ways that people are making money selling their physical products in this episode. I break down each one and give a few thoughts on each strategy and give a little bit of advice on choosing a path to get started.

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177 | Covid Check-in with a Brick & Mortar Shop Owner with Biff Ulm, MN Nice Enough

Hey friends! Today’s guest is a familiar voice on the podcast. This conversation was with none other than Biff Ulm of MN Nice Enough and retail shop Zaiser’s. I had a conversation with Biff earlier this year, pre-COVID (episode 146 if you want to take a listen) and it seems like it was an eternity ago!

I was so happy that Biff agreed to come back on to discuss his personal journey of being a store owner during the time of COVID. In this episode, Biff shares how his store sales have fluctuated this year and how his buying strategies have shifted from larger orders that were further out to smaller, more consistent orders. Biff talked about the new marketing strategies that his team and he have implemented to build relationships with their shop customers.

Be sure to listen closely to the two golden nuggets that Biff shared on not being afraid to fail and making a statement with your products!

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175 | Feeling Fragmented with Katie Hunt

I know 2020 hasn’t been an easy year for any of us so I wanted to share a quick episode with you today about feeling fragmented.

This was a vulnerable episode for me to record, because I’m sharing my personal experience of feeling depleted and unfocused.

But, having talked with close friends, colleagues, clients and members of my communities -- I know I’m not alone in this.

People are tapped out. We’re exhausted. We’re mentally, emotionally and physically drained.

Take a listen to hear my experience with feeling fragmented this year and 5 important things to keep in mind as we continue to navigate through this “new normal”.

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172 | Faire Summer Market Recap with Katie Hunt

Hey friends! Today I want to chat with you about the recent Faire Summer market and share both insights and concerns after leading hundreds of people through what is likely our first of many online trade shows.

I’m happy to report that our Paper Camp alumni community and LABS members had some strong sales during the show. Some received a handful of orders, while others secured more than 40 orders in a two day span. In addition to the cash influx, I was pleased to hear that many in our community received wholesale orders from new stores they had never worked with and many had reorders from past accounts who were reconnecting.

In this episode I’m walking you through pros and cons of these types of shows, why I’m not a fan of discounting your products to get sales and why you should continue your marketing post-show.

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170 | Running a Business Remotely with Christine Herrin, Everyday Explorers Co.

Hey friends! Ever considered what it might be like to run a business remotely? Or even in a completely different country? That’s exactly what today’s guest, Christine Herrin did when she moved to the Philippines for a year while continuing to run her business in the United States.

Christine has such a cool story and was actually chosen to participate in the Adobe Creative Residency Program in 2016 which is where she initially began building her product-based business, Everyday Explorers Co.

Christine and I covered a lot in this episode around what that residency program was like and how she got started in her business. She shares what processes and systems she put in place to run her business while living overseas. She talks about how she leveraged her strong relationship with her manufacturer and outsourced fulfillment while she was abroad.

Christine is a member of our PTP LABS community and a Paper Camp alumni. It’s been so amazing to watch her business grow and evolve. There’s a lot to learn in this episode -- systems, processes as well as how she created a monthly release cycle for her direct to consumer sales channel Listen in for all her tips!

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169 | Strengthening Our Customer Experience with Jordan Kentris, A Good Day

Hey friends! Have you ever considered what it might be like to marry your interests and passions within your business? In this episode, I brought on Jordan Kentris of A Good Day, a bespoke experience studio specializing in custom stationery, events, branding and user experience.

Jordan has taken his love for physical products and his background in User Experience (UX) to create a better customer journey for his clients. We talk about what he’s done to create this process for his customers and the benefits that come with developing a strong focus on customer experience.

He gives us a better look into how you can incorporate this into your email marketing strategy and what data you should be looking for to create change within your business. Be sure to take notes because Jordan shares a few concrete strategies you can implement and his favorite tech tools for tracking customer engagement on your website.

If you want to learn more from Jordan, join us in Proof to Product LABS. He’s one of our LABS members and we have a special Coffee Chat coming up where he’ll answer user experience questions for the group!

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167 | Marketing for Virtual Tradeshows with Katie Hunt

Hey friends! As more and more of you are dipping your toes into the world of virtual tradeshows I’ve been receiving questions on how to build out strategic marketing plans for these events.

That’s why today I am exploring the tactics you can implement to help reach more of your wholesale customers at a virtual tradeshow event. You’ll learn how you can determine if a virtual tradeshow is the right fit for you and your budget. I discuss using a tiered outreach system and all of the different avenues I recommend using (plus tips for optimizing each one!)

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165 | Gaining Focus and Overcoming Limiting Beliefs with Jessica Eley

Hey friends! Does being an entrepreneur ever make you feel overwhelmed? Maybe you’re having tons of business success and checking things off of your to-do list but you still don’t feel satisfied at the end of the day.

I’m a firm believer in creating strategic plans and taking action in business. Sometimes, however, our mindset, boundaries, personal beliefs and the stories we tell ourselves can make executing those plans harder than necessary. In this episode, I was joined by Jessica Eley, a mindset coach that helps high-achieving entrepreneurs get where they want to go (while enjoying the path there).

We explore the practices and strategies you can use to boost your confidence and change your mindset. Jessica shares why it might be success that’s actually holding you back in business and why you must always remind yourself that you have options!

Jessica and I discuss pushing forward, what to do if you’re feeling stretched thin and taking the time to understand what you truly want to be doing.

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164 | Building a Multi-Faceted Creative Business with Amber Kemp-Gerstel, Damask Love

Hey friends! Have you ever wondered what it might be like to turn your hobby into a business? That’s exactly what today’s guest, Amber Kemp-Gertstel did and today she came on to talk about her journey in the crafting industry.

Amber is a powerhouse. Not only does she have a blog called Damask Love but she also runs YayDay Paper Co., selling digital products and leveraging a subscription model. You might recognize her from NBC’s TV show, Making It (she was a finalist in 2018) or from being the host of Disney Family Sundays on Disney+.

In this episode, she talks about how she got into her business and how she was able to start working with big brands in the industry. She shares some tips for how she sends pitches and why you have to make it really easy for people to say, ‘yes!’

We also talk about why representation matters and how the creative community can step up to uplift other artists, crafters and makers of color. This is very important work that we’re taking seriously at Proof to Product and I appreciated her for sharing her thoughts and opinions about how we can take steps forward with grace (even though we may make mistakes along the way).

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163 | Coaching with Katie: Which Revenue Stream Should I Focus On?

Hey friends! I know right now has been a very confusing time for so many of us... I actually brought on Meg Sutton today for a hot seat episode to really dive deep into where she should be focusing in her business.

You might be familiar with Meg as she has been on the podcast a few times before and is a long time client of mine. Meg Sutton is the boss lady and doodler behind Belle and Union and As her company has evolved and COVID has changed the economy, she’s felt unsure of where she should be focusing her time and energy to ensure long-term stability for her business.

We take a look into her numbers including income percentages, expenses, the challenges she’s facing and her future goals. We did an exercise and I gave her some of my best advice to help her gain some clarity around what channels of her business she should make her priority.

The chat I had with Meg revealed some things that she could focus on and think about over the next few months. I advised her to take a deep look at what she could do to cut down expenses in her brick and mortar shop and why she should do some forecasting when looking into her next brick and mortar location. I know many seasoned business owners are facing similar situations to what Meg is going through right now so I wanted to share this conversation in hopes it could inspire you and help bring clarity for you in your own business!

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162 | Pinterest Strategies with Diana Keeler, A+ Pins

Hey friends! Does Pinterest sometimes feel like just another social media platform you have to keep up with? I’m here to tell you this: it’s so much more than that. Pinterest is a powerful search engine, much like Google and by leveraging your Pinterest strategy, you could potentially be bringing tons of traffic to your website.

That’s why I wanted to bring on Diana Keeler. Diana has worked for and contributed to some of the biggest editorial outlets in the world and now works with retailers and editors to capture the attention of new readers and potential buyers on Pinterest.

Today Diana and I talk about playing the long game of Pinterest. We talk about everything from how to get started, why you need to optimize your pins and keywords and what tools to use to create a consistent pinning strategy. We also chat about the Verified Merchant Program that Pinterest recently rolled out and why you should consider investing in advertising on Pinterest.

If you’re ready to up your Pinterest strategy or want to learn how to bring over more people to your website from Pinterest then this is the episode for you!

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161 | Optimizing our website with Jessica Freeman, Jess Creatives

Hey friends! Did you know that when someone lands on your website you only have 5 seconds to capture their attention? That’s not a lot of time, so I wanted to bring on an expert to help you better understand how you can maximize those 5 seconds and get people to stick around longer.

Whether you’ve been in business for many years or are just getting started you’re in for a treat with this guest, Jessica Freeman. Jessica Freeman is the founder of Jess Creatives. She is a web designer, tech strategist, and an expert in all things SEO and website optimization. Jessica is someone who has a wealth of knowledge in this field and has been a huge help to me and my business for the last five years.

She shares so much helpful insight today about leveraging keywords for SEO (including how to research keywords and where to put them on your website). We talk about the mistakes many business owners make on their websites so you know exactly what to avoid!

We chat about everything from navigation bars and product thumbnails to her thoughts on using carousel images. She also shares tools you can use for research and analyzing your audience’s behavior. Be sure to stick around to the end to hear the three takeaways that I want you to get from this episode!

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160 | Creating Sister Brands with Stephanie Clarke, Dahlia Press & Chloe Clarke Paper

Splitting your company into two sister brands is not for everyone. However, it could be an option for you if you are finding yourself with very different product offerings (and a discrepancy in exactly who you're targeting). That was the case for today’s guest, Stephanie Clarke.

Some of you might remember Stephanie as she’s been on the podcast before. If you need a refresher, make sure to go back and listen to Episode 21 where we talked about how she’s built her team and her packaging solutions. Stephanie is the founder of two sister brands, Dahlia Press and Chloe Clarke Paper. Dahlia Press is her wholesale and direct to consumer business and her new brand, Chloe Clarke Paper was created for custom work such as wedding invitations and branding projects.

In this episode, you’ll get to hear her story of what inspired her to split her company into two different brands. This has been a great move for Stephanie both personally and professionally and she shares how it’s improved the quality of her life and business.

Stephanie gives us insight into what she did to make this dream a reality including who she leaned on for support during this transition and the things she did to make it go as smoothly as possible. If this is something you’ve been considering for your business, you’ll want to listen closely as she shares her advice on moving forward with this transition.

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